How-to: Fix iOS6 App Store not loading

Like many others I was not so much excited but very curious to get my hands on Apple's new iOS 6 update.  One feature that I was particularly interested in trying was the Passbook app to keep track of things like boarding passes, loyalty cards, etc.  When I started up the app I was greeted with a button inviting me to go to the App Store (you need to download apps that integrate with Passbook).  Once in App Store I was greeted by an error message telling me that my phone cannot connect to the App Store.  Huh?  How'd Apple let this get out the door?

After playing with the phone a little more I noticed that every time I opened App Store app I got the same message about not being able to connect to the App Store.  Once the app was started I could navigate the Featured, Charts, etc. links but the initial error message always (and annoyingly) popped up.

Turns out this is a common error that people are experiencing and the discussion boards at discussions.apple.com are all atwitter.  While the solution below may seem bizarre it does seem to do the trick.  The nature of the solution suggests to me there is some kind of certificate issue at play but the details of that don't really matter.

1. Go to Settings -> General -> Date and Time and turn OFF "Set Automatically"
2. Set the date 2 or more years into the future
3. Go back into the App Store app where you will get the same error message.  No matter.
4. Go back into Settings -> General -> Date and Time and turn "Set Automatically" back ON

Now you should be able to successfully launch the App Store app without the error message.  You will likely get a message about a certificate not being recognized or being out of date.  Just touch the Continue button when that comes up. 

How-to: Use an external display with an iPad, iPhone, or iPod Touch

Quick Bite: Apple provides a number of ways to export iPad, iPhone, and iPod Touch video, audio and graphics to external displays like a television or projector.  Full user interface mirroring is only possible using iPad 2 and iPhone 4S devices.  Mobile warriors generally will invest in an Apple TV 2 or an inexpensive remote control app.  Two major caveats: Full mirroring presents a security challenge as your password will be presented on the external display.  And Apple TV 2 may not support the type of wifi security you use in a typical campus or office setting.

Being the head of IT for a major business school, I often get asked by professors and instructors how they can make use of their iPad to display classroom content on a projector or screen.  Unless you're trapped behind a lectern or podium you need a lightweight, portable tool for displaying presentation materials.  Tablet computers like Apple's iPad are ideally suited for the mobile presenters providing there is a way to export the iPad display to a monitor or projector.  In this article I will cover the different ways to display content from your iPad, iPhone or iPod Touch (collectively known as iOS devices).

Mirroring vs Video Output

Mirrored Springboard

First, it is important to understand the differences between "mirroring" and "video-enabled apps".  Mirroring refers to the ability to display the entire iOS interface on an external display.  This includes not only the output of apps like Keynote or Videos but also Email, iCal, websites and even the app springboard itself (as illustrated here on the right).  Mirroring is supported only with the iPad 2 and iPhone 4S.  These devices output up to 1080p resolution and 720p for video.  Please note that when mirroring ALL of the user interface is displayed to the screen including the virtual keyboard and the keys you are pressing even if those keys are typing out your password.  If you are going to enter a password then turn off mirroring first by using one of the methods described below.

All other iOS devices, including the original iPad, iPod Touch (2nd gen and up), and iPhone 3GS and up support video output only for video-enabled apps.  Video-enabled apps are apps that have been specifically designed to output to an external display.  The built-in Videos and YouTube apps, for example, can output video and audio.  The iOS version of Keynote supports exporting its presentation display (it exports nothing while editing).  These older iOS devices will output up to 720p (which is the resolution used in the new building classrooms).  Even older devices like the original iPhone and earlier iPods can output video and audio only using a Composite Video Adaptor.

Video Adaptors

Apple and 3rd party vendors produce an array of adaptors that can be used to output iOS device displays.  These adaptors all feature a standard Apple 30-pin doc connector on one end and a standard video connector on the other allowing you to connect video cables to your iOS device.

Digital Display Adaptor

Digital Display (HDMI) Adaptor

If you can guarantee that the displays or projectors you will be using support HDMI then this is definitely the adaptor to purchase.  It supports full mirroring for iPad 2 and iPhone 4S devices and supports output for video-enabled apps on older devices.  The one connector will carry both video and audio from the iOS device to the display.

VGA Adaptor

VGA Adaptor

If you can't guarantee that you'll always have an HDMI capable display then I recommend getting a VGA adaptor instead.  VGA has been around far longer than HDMI and is almost always supported.  You can still mirror your iPad 2 and iPhone 4S user interfaces and output the display for video-enabled apps on other devices.  You'll need to use a stereo audio cable if audio is required.

Component/Composite Adaptor

You can also purchase adaptors for more traditional television displays including composite and analog HD component video.  Almost all Apple devices, including legacy devices like the iPod Nano, are supported but you can only export audio, video and picture slideshows using this adaptor.    

Regardless of the adaptor used, if you are expecting to wander freely around the classroom or boardroom projecting content from your iPad then none of the above solutions are for you.  All of these solutions leave your device tethered to a video cable.  In the next section I'll describe two options for untethered presentation of content.

Remote Control Apps

If your iOS device needs to be tethered why not control it via a remote control app on your iPhone or iPod Touch.  This method can be used to control an iPad or a Mac.  It's not the most elegant solution and remote control apps are usually limited to controlling only one kind of application.  For instance, the Apple Remote app can be used to control iTunes for playback of audio or video (Tango Remote is similar).  Apple Keynote Remote can be used to control Keynote on a Mac or iOS device.  2Screens has its own remote.  And so on...  A more general way to control a Mac or PC is via a VNC app running on your iOS device but that is beyond the scope of this article.

Apple TV 2

By far the most elegant solution for displaying your iOS device content is using an Apple TV 2 device.  Or it would be the most attractive if not for one frustrating flaw that Apple has not yet addressed (more on that in a moment). 

Along with the introduction of the $99 (CDN$120) Apple TV 2 in September 2010, Apple introduced a feature called AirPlay which enabled the Apple TV 2 to serve as an output display for an iPad 2 or an iPhone 4S without any video or audio cables.  This enabled device mirroring as if a digital display adaptor is connected to your device. 

To use AirPlay ensure that your Apple TV and iOS devices have the latest versions of software.  You'll need iOS 4.3 or later on your iPad (1 or 2), iPhone 3GS or later, or iPod Touch 2nd gen or later.  You'll also need Apple TV 4.2 or later on your Apple TV.  If you routinely install updates when notified by Apple then you will be fine.

Once you are set up and on the same wifi network, your iOS devices will automatically detect the presence of an available Apple TV.  Video-enabled apps like Videos and YouTube will display an AirPlay icon (see right) when an Apple TV device is detected.  Touch the icon and select the Apple TV device from the list to export the iOS display to the Apple TV.  The AirPlay icon will then turn blue. Touch the AirPlay icon again to disable the external display (say, if you want to enter a password).  This method works for any iOS device that supports video-enabled apps or full mirroring.   

The other AirPlay method, available only for iPad 2 and iPhone 4S devices, enables full device mirroring.  To do this, double-press the home button to display the multi-tasking bar and then swipe right.  You should see something similar to the illustration below.  The AirPlay icon will be displayed whenever an Apple TV 2 device is detected.  Touch the AirPlay icon to enable full mirroring of the iPad 2 or iPhone 4S display.  This will mirror all aspects of the display to the Apple TV device regardless of whether or not the app is video-enabled.

Enabling Mirroring

Note that the iOS device and the Apple TV 2 need to be on the same wifi network for this to work.  This is where it all breaks down for use in many corporate or campus settings.  At this time Apple TV 2 does not support WPA2 Enterprise encryption.  Most well run corporate and campus wireless networks use this more robust type of wireless encryption.  If you run a small, single subnet network (like a home network) then you might be ok.  Regardless, lack of WPA2 Enterprise support on Apple TV is a huge oversight by Apple.  Especially considering that Apple TV 2 runs iOS and all other iOS devices support this encryption method.  

I hate to end on a bummer note but that's it.  I've contacted Apple about this but they are characteristically tight lipped about when or even if this will be addressed.  Given Apple's recent embrace of education technology I'm hoping that they fill this easy-to-fix hole.  

Mac OS/X Lion, "Reverse" Scrolling, and Chrome

Up until yesterday's release of Mac OS/X Lion, the user interface metaphor for scrolling was that you manipulated the scrollbar on the side or bottom of your content (say a webpage).  So in order to scroll content upwards you swiped, wheeled, or otherwise moved down.  To scroll your content downwards you moved up.  This is a very computer-sciency method of scrolling in that the container had a dohicky (the scrollbar) that you touched to scroll.

Tablets and smartphones have flipped the metaphor on its head.  With a modern touch interface you manipulate the content directly.  If you want the content to scroll up off the top of your tablet you swipe it up.  To scroll the content down off the bottom of your tablet you swipe down.  All very natural.

One of the major themes of Apple's Lion release is the harmonizing of the touch and desktop interfaces including a change to how desktop scrolling works.  This change is immediately apparent when you load content in Safari.  First, there are no scrollbars.  Second, you swipe, wheel or otherwise move up in order to move your content up.  Apple calls this "natural scrolling".  This is initially disconcerting for most users since they've spent most of their computer lives doing the opposite.  You can configure Lion to do it "the old way" but I really encourage you to give it a chance.  In about 10 minutes (or nearly instantly if you're using a trackpad) your brain accepts the change and things settle down to normal.  Natural scrolling really feels natural.

In order for applications to behave correctly in Lion they do need to be updated.  This will take some time depending on the application's complexity and the ability of its owner to turn around change.  Google, for example, is actively modifying Chrome in order to provide the best Lion experience.  However, until they do, Chrome will act a little odd in Lion.  For example, it enters full screen mode quite nicely but it isn't immediately apparent how to exit it (see "How to exit full screen mode in Mac OS/X Lion (when you're stuck)" for more on this topic).

Another inconsistency is that the scrollbars are persistent rather than Lion transient.  Rather than waiting for Google to release a new version of Chrome for Lion you can get rid of those pesky, pixel hogging scrollbars now by using one of the scrollbar-remover extensions available on the Chrome web store.  I'm currently testing Scrollbar Hide by Saúl Pilatowsky.  By default it only hides the vertical scrollbar but you can configure it to hide both.  You can also configure it such that the scrollbars are either permanently disabled or appear "when needed" (basically when the mouse pointer roams close to the right or bottom edges).  Another option is No Scrollbar by Bestrafer which simply hides the vertical scrollbar.  For both extensions you may need to restart Chrome for the scroll bars to stay gone.  After that, you can take a tiny step closer to the full Lion experience.